About
The Service Manager is responsible for ensuring operational stability, service quality, and continuous improvement of the OneBilling IT services. The role serves as a central coordination point between supported Units, OneBilling teams, and external service providers, with a strong focus on effective communication, service performance, and smooth day-to-day operations. This is a long-term project within a complex enterprise IT environment, offering the opportunity to contribute to the ongoing development and optimization of business-critical services.
Tech stack
- SAP / OneBilling platform
- Enterprise IT systems and services
- Security Operations / IT Security environments
- Collaboration and communication tools
Your responsibilities
- manage and ensure the operational stability, availability and quality of assigned IT services
- act as SPOC for the assigned Units and coordinate with OneBilling teams and external providers
- monitor and manage SLAs, KPIs and service performance
- coordinate Incident, Problem, Change, Capacity and Availability Management from an E2E service perspective
- lead escalations, crisis calls and task forces for critical incidents
- conduct regular Service Review Meetings and communicate service performance and improvement measures
- drive continuous service improvement, optimization and cost reduction
- coordinate service development, system implementations, migrations and new technologies
mManage service-related risks, compliance, security and audit requirements
- coordinate external service providers and ensure effective service delivery
- support Business Continuity and IT Service Continuity planning and testing
- provide management reporting and derive improvement actions from service KPIs
What do we expect?
- 3+ years of experience in IT Service Management / Service Management
- strong knowledge of ITIL and IT Service Management processes
- experience with SLA, KPI, service governance and service reporting
- good understanding of Incident, Problem, Change, Availability and Capacity Management
- experience in escalation, crisis and stakeholder management
- experience managing external service providers / vendors
- strong communication, coordination and organizational skills
- ability to analyse KPIs and drive service improvements and cost optimization
- experience with RCA, critical incidents and service reviews
- understanding of IT governance, risk, compliance and IT security
- fluency in English and German language (B2+ level)
- experience with Business Continuity / IT Service Continuity is an advantage
- SAP / SAP S/4HANA Utilities or energy industry experience is an advantage
Benefits
- Compensation and rewards:
- Boost your earnings with bonuses (company performance, project, or extra performance bonus)
- Invest in yourself with a yearly well-being budget (up to €2,000)
- Earn referral bonus (up to €3,000)
- Secure your future with a pension plan contribution
- Flexibility and Work-Life Balance:
- Flexible working hours that adjust to your personal needs
- Choose your work environment – 100% remote or modern offices: Košice, Bratislava, Prague
- Personal and Professional Development:
- Sharpen your skills with extensive training & certifications
- Boost your language skills with language courses
- Wellbeing and Culture:
- Build bonds through team-building activities & company events like the VolleyCup and Christmas party
- Join our family culture and participate in diverse interest groups like bikers, runners, gamers, and more
- Invest in your well-being with a MultiSport card
- Promote your mental health with confidential psychological support
Hiring process
- Has the job offer captured your interest? Please fill out the application form and let us know about yourself.
- We will assess the information you send us and will get back to you under any circumstances.
- We will contact the chosen applicants and specify the details.
- A job interview with a hiring manager is a two-way opportunity to get to know each other better. The hiring process also includes a second interview with the customer directly.
- We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a job offer.